Returns and Refunds
Thank you for purchasing an AKWAMASTA Water Level from us. In the event that you are not completely satisfied with your AKWAMASTA, you have 30 days from receiving it to return it to the following address:
AKWAMASTA, Churchdown, Margaret St, The Quar, Merthyr Tydfil, UK CF47 8TE
Please keep in mind that any item sent for a full refund must be delivered with no visible signs of wear or use, in the same condition as you received it, and in the original product packaging and delivery box.
Please reply to your order confirmation email to request a refund along with your bank account details to send the refund to. You should receive your refund within 14 days of us receiving your AKWAMASTA back.
In the event your AKWAMASTA is received broken or damaged, then you will be given a full refund or replacement depending on your preference.
Please note that you are responsible for return postage/shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email call us on:
UK: 07814 616 380
int: +44 7814 616380